customer service

Is it safe to order online?

Of course! Pompidou uses GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe internet transmission of your personal information. If however you still feel uneasy about ordering online feel free to contact us by email at onlinestore@pompidou.com.au and we will contact you to arrange the order.

Are my personal details safe with Pompidou?

Pompidou practices safe e–commerce. We do not store credit card details and at no time do we share any of our customers information with any other parties. We do retain customer information in the interest of further communication with our customers. If at any time you would like your information removed from our files please contact us.

What are the refunds/exchange policy?

We do not refund, but are more than happy to offer you an exchange or issue you with a credit note which is vaild for 12 months. All products must be returned to us in its original packaging with all tags still intact and within 10 days of dispatch. We are unable to accept goods that are not in the original sale condition. The cost of return freight is the responsibility of the customer. It is highly recommended that any returns are sent via Registered Post as Pompidou will not be held responsible for items going astray in the mail.

We cannot accept returns or exchanges on items that were purchased on sale.

What if my goods are damaged or faulty?

We take great care ensuring your goods have been checked for damages prior to delivery. If however they are found to be damaged or faulty on delivery, please notify us within 2 days of receiving your goods and the faulty item will be replaced. Faulty Goods must be returned with labels intact for an exchange.

Does Pompidou deliver Worldwide?

Yes, we will ship all over the world. International shipping costs provided on the Pompidou website are indicative only. We will contact you by email to confirm international shipping rates with you.

When will my order be sent?

Depending on availability of product, all orders placed by 1pm will be dispatched from Pompidou that day.

When will my order arrive?

All orders will be processed and shipped as soon as possible.

Shipping times:

Domestic: 2-5 business days

International: 7-10 business days

How much does delivery cost?

We deliver Australia wide using a combination of Australia Post and Couriers. To ensure your delivery arrives, we ultilise registered post on all our items so your delivery does not get lost. As all parcels need to be signed for, we ask that you DO NOT provide us with a Post Office Box address. Where possible please have deliveries sent to a work place or residence where someone is available to receive and sign for the item.

Australia wide delivery is a flat rate of $10.00 unless otherwise noted. Bulky items and remote areas may require an additonal shipping fee. We will quote you on shipping prior to processing your order.

We offer free delivery for Australian orders over $150.00, with the exception of extra heavy items and outer regional locations.

International orders are charged a flat rate of $25.

How Can I place an order?

1. Online using paypal or your credit card, we accept Visa, Mastercard, Amex & Diners.

2. Please email us at onlinestore@pompidou.com.au if you wish to pay over the phone, and we will contact you.